Privacy Policy

Effective Date: March 2026

AidStar Professional (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the AidStar Professional mobile application.

1. Information We Collect

We may collect the following information:

• Name and business information
• Email address and phone number
• Business category and service details
• Profile and business images
• Identity verification documents
• Address proof documents
• Bank account information for withdrawals
• Training, insurance, and accreditation details (for healthcare providers)
• Location and service area information
• Order and transaction history
• Device and usage information

2. How We Use Your Information

Your information is used to:

• Create and manage your professional account
• Verify business and identity information
• Process customer bookings and service requests
• Manage payments and withdrawals
• Improve app performance and user experience
• Provide customer support
• Send important notifications and updates
• Maintain platform safety and prevent fraud

3. Verification Documents

To maintain a trusted marketplace, professionals may be required to upload verification documents such as:

• Passport
• National ID Card
• Driving Licence
• Address Proof
• Insurance Documents
• Healthcare Accreditation Documents

These documents are securely stored and only used for verification purposes.

4. Bank Information

Bank details submitted for withdrawals are securely stored and used only for payment processing and earnings withdrawal functionality.

5. Firebase Services

AidStar Professional uses Firebase services including:

• Firebase Authentication
• Cloud Firestore
• Firebase Storage
• Push Notifications

Your data may be securely processed and stored using Google Firebase infrastructure.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, or misuse.

7. Sharing of Information

We do not sell your personal information to third parties. Information may only be shared:

• To process platform services
• To comply with legal obligations
• To protect platform safety and security

8. User Rights

You may:

• Update your profile information
• Request account deletion
• Request correction of inaccurate information
• Contact support regarding privacy concerns

9. Children’s Privacy

AidStar Professional is not intended for users under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the application.

11. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

Email: support@aidstarprofessional.com